How After Closing Pro works

From the homeowner's first message to a scheduled, documented repair — here's the full flow, and exactly where the AI does the work so you don't have to.

1. 1

   Homeowner submits an issue

   You give each homeowner one simple warranty link at closing. When something comes up, they open the link, describe the problem, and upload photos. No app to download, no login to create.

2. 2

   AI triages and troubleshoots

   The AI asks targeted follow-up questions and suggests safe troubleshooting first — for example, checking a tripped GFCI or breaker. Many simple issues resolve right here, without ever reaching you.

3. 3

   AI guides warranty coverage

   Each issue is checked against your builder-specific warranty terms. When something looks like normal maintenance, the homeowner gets a gentle heads-up; when it looks covered, it moves forward. Guidance is soft — homeowners can always submit, and you can override any classification.

4. 4

   You get a clean ticket

   Real issues become organized tickets with an AI summary, urgency rating, recommended trade, photos, the homeowner’s answers, and the address. You review it in your dashboard instead of digging through texts.

5. 5

   Assign a trade

   Assign the recommended trade in one click. They receive an email with everything they need — address, issue, photos, and context — so they’re prepared before they show up.

6. 6

   Scheduling runs itself

   The trade proposes appointment times by email, the homeowner confirms one, and the ticket flips to Scheduled. Both sides get a 24-hour reminder. You can reschedule, set a time manually, or cancel at any point.

7. 7

   Everything is documented

   Every message, photo, decision, and status change is logged on the ticket timeline — a clean, time-stamped record that protects you if a warranty question comes up later.