Everything After Closing Pro does
After Closing Pro is warranty-management software for homebuilders. It gives every homeowner one link to submit post-closing issues, uses AI to triage and guide coverage, and turns real problems into clean, documented tickets your team and trades can act on — with scheduling handled over email.
AI Issue Triage
When a homeowner submits an issue, the AI asks the right follow-up questions, suggests safe troubleshooting (like resetting a tripped GFCI or breaker), classifies the problem, and rates urgency. Simple issues get resolved before they ever become a service call.
Warranty Coverage Guidance
Each issue is checked against your builder-specific warranty terms. The AI softly guides homeowners when something looks like normal maintenance versus a likely-covered warranty item. It never hard-denies — homeowners can always submit — and you make the final call with a one-click override.
Hands-Off Trade Scheduling
Assign a trade and the scheduling loop runs itself: the trade proposes appointment times, the homeowner confirms one, and the ticket flips to Scheduled. Both sides get a 24-hour reminder. You can reschedule, set a time manually, or cancel at any point.
Ticket Management
Every issue is tracked from submission to sign-off with a clear status: new, in triage, assigned, scheduled, in progress, completed, closed. No more sticky notes, text threads, or "I forgot about that."
Trade Routing
The AI recommends the right trade for each issue. Assign in one click and the trade receives an email with the address, photos, homeowner answers, and full context — before they show up.
Documentation & Audit Trail
Every message, photo, decision, and status change is logged on the ticket timeline. If a warranty dispute comes up months later, you have a clean, time-stamped record of exactly what happened.
Emergency Escalation
Potential emergencies — gas smells, active water damage, electrical hazards — are flagged as high urgency so they surface immediately instead of sitting in a queue.
Photo Intake
Homeowners upload photos as part of the submission, so issues arrive with visual context attached instead of a blurry picture in a separate text.
Homeowner Portal
Homeowners get one simple link — no login required — to submit issues, answer AI questions, and confirm appointment times. A far better experience than texting and hoping for a reply.
Homeowner Sign-Off
Homeowners confirm when an issue is resolved, closing the loop with a clean record that protects the builder.
Team Members
Add your team so warranty coordination is shared, not stuck with one person. Seats scale with your plan.
Custom Branding
Put your company name and branding on the homeowner-facing experience so it feels like your process, not a third-party tool.
See how it fits your warranty workflow
Give homeowners one link and let the AI handle the first pass. Start in minutes.